Return
Refund policy
We are committed to providing you with the highest quality products and services. We want to ensure your complete satisfaction with every purchase. Please read our refund policy, which describes our guidelines for refunds and replacements.
1) Conditions for refunds
We only offer refunds in the following cases
- Damaged or defective products: If you receive a damaged or defective product, please contact us within 60 days of receiving the item. We will arrange a refund or replacement at no extra cost. It can take up to 10 working days to get a refund for a damaged product before it is credited to your bank account.
2. No refunds :
-We do not offer refunds for unwanted products or products that do not match your personal preferences. It is important that you review your purchase carefully before finalizing your order. It is also not possible to cancel your order once it has been placed.
-It is not possible to cancel the order after purchase.
3. Exchange to a different size
If the customer has chosen an incorrect size during the purchase, it is possible to request a different size, but only up to 12 hours after the purchase before the package is shipped. After that it is no longer possible.
IMPORTANT: The items are available in different sizes depending on the brand, so it is possible that a larger size than the one ordered online will be delivered to our store.
If you wish to exchange an item for a different size after delivery, please follow the instructions below:
a. Returning the product: You must return the product in its original condition, with all tags and packaging intact, otherwise no refund will be possible. Items must be returned unwashed and unwashed, suitable for resale and with tags still attached. We reserve the right to refuse refunds for products not returned in accordance with this policy.
The hygiene and safety of our customers is very important, which is why some items cannot be returned for refund:
Face and body products if they have been opened, used or if the protective seal is not intact.
Underwear if the hygienic seal is not intact or if the labels have been broken.
b. Shipping costs: The customer is responsible for the shipping costs of returning the product and shipping the replacement product. We recommend using a traceable shipping method to ensure the product is returned safely.
c. Contact us: Contact our customer service department at info@kaleide-sydney.com to begin the exchange procedure. We will provide you with instructions and all necessary additional information.
4 Refund procedure
Once we have received and inspected the returned product and confirmed that it falls within our refund policy, we will proceed with the refund. The refund will be made using the original payment method used at the time of purchase. It may take up to 10 working days for the refund to be credited to your account.
5. How to contact us
If you have any questions or concerns about our refund policy, or if you believe you are eligible for a refund based on the above criteria, please contact our customer service department at info@kaleide-sydney.com
We are committed to providing excellent customer service and will do our best to respond quickly to your questions and concerns.
We reserve the right to change this refund policy at any time and without prior notice. Please check our refund policy regularly for any updates.
Thank you for purchasing from us! We appreciate your trust in our products and services.
We are committed to providing you with the highest quality products and services. We want to ensure your complete satisfaction with every purchase. Please read our refund policy, which describes our guidelines for refunds and replacements.
1) Conditions for refunds
We only offer refunds in the following cases
- Damaged or defective products: If you receive a damaged or defective product, please contact us within 60 days of receiving the item. We will arrange a refund or replacement at no extra cost. It can take up to 10 working days to get a refund for a damaged product before it is credited to your bank account.
2. No refunds :
-We do not offer refunds for unwanted products or products that do not match your personal preferences. It is important that you review your purchase carefully before finalizing your order. It is also not possible to cancel your order once it has been placed.
-It is not possible to cancel the order after purchase.
3. Exchange to a different size
If the customer has chosen an incorrect size during the purchase, it is possible to request a different size, but only up to 12 hours after the purchase before the package is shipped. After that it is no longer possible.
IMPORTANT: The items are available in different sizes depending on the brand, so it is possible that a larger size than the one ordered online will be delivered to our store.
If you wish to exchange an item for a different size after delivery, please follow the instructions below:
a. Returning the product: You must return the product in its original condition, with all tags and packaging intact, otherwise no refund will be possible. Items must be returned unwashed and unwashed, suitable for resale and with tags still attached. We reserve the right to refuse refunds for products not returned in accordance with this policy.
The hygiene and safety of our customers is very important, which is why some items cannot be returned for refund:
Face and body products if they have been opened, used or if the protective seal is not intact.
Underwear if the hygienic seal is not intact or if the labels have been broken.
b. Shipping costs: The customer is responsible for the shipping costs of returning the product and shipping the replacement product. We recommend using a traceable shipping method to ensure the product is returned safely.
c. Contact us: Contact our customer service department at info@kaleide-sydney.com to begin the exchange procedure. We will provide you with instructions and all necessary additional information.
4 Refund procedure
Once we have received and inspected the returned product and confirmed that it falls within our refund policy, we will proceed with the refund. The refund will be made using the original payment method used at the time of purchase. It may take up to 10 working days for the refund to be credited to your account.
5. How to contact us
If you have any questions or concerns about our refund policy, or if you believe you are eligible for a refund based on the above criteria, please contact our customer service department at info@kaleide-sydney.com
We are committed to providing excellent customer service and will do our best to respond quickly to your questions and concerns.
We reserve the right to change this refund policy at any time and without prior notice. Please check our refund policy regularly for any updates.
Thank you for purchasing from us! We appreciate your trust in our products and services.